OUTSOURCING

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At KSB Consultant Grp, we understand that ensuring top-tier patient support and efficient revenue management can be a significant challenge. That’s why we offer a complete

outsourcing solution designed specifically or DME and pharmacy providers, allowing you to focus on delivering quality care while we handle the details.

Our 24/7 Patient Support service provides HIPAA-trained call-center agents who

seamlessly integrate with your operation. From appointment scheduling to order-status updates and basic clinical triage, every patient interaction reflects the high standards of your brand.

When billing inquiries arise, our team steps in to resolve issues swiftly and accurately. We handle everything from copay explanations and insurance verifications to prior-authorization tracking. By coordinating directly with payers, we reduce denials and ensure your revenue cycle remains on track.

Chasing down unpaid or denied claims is time-consuming. Our experts monitor outstanding claims in real time via EDI interfaces and proactively reach out to insurers. For denied claims, we compile documentation, justify medical necessity, and submit appeals—maximizing your reimbursement and reducing delays.

Efficient accounts receivable management is crucial to cash flow. We review aging reports daily, prioritize high-risk balances, and send automated reminders to payers and patients.

By focusing on high-value accounts, we help decrease days sales outstanding (DSO) and prevent revenue loss.

We also integrate seamlessly with your CRM and billing platforms, creating a unified view of each patient’s account. Automated escalation workflows ensure complex issues receive prompt attention, while our consolidated dashboard tracks satisfaction and revenue metrics in real time.

Data-driven insights are essential for growth. You’ll receive weekly dashboards detailing resolution rates, handle times, and call-abandonment statistics. Monthly revenue-cycle summaries track denial percentages and net collection rates, and quarterly business reviews offer recommendations to boost cash flow and patient satisfaction.

Quality assurance is at the heart of our service. We conduct regular calibration sessions to align our agents with your protocols, audit calls and claims for accuracy, and provide quarterly training on new payer requirements and best practices.

Our flexible staffing model scales to meet peak demands—such as year-end

billing—without the overhead of hiring in-house. With predictable, per-agent or per-claim pricing, you avoid recruiting, onboarding, and benefit costs. As you expand service lines or open new locations, we quickly deploy additional resources to match your growth.

Compliance is non-negotiable. Every agent is trained on HIPAA, HITECH, and state

regulations. We maintain detailed audit trails for calls and billing actions to support

accreditation or payer audits. When regulations change, we update policies, retrain staff, and keep you fully informed.

By partnering with KSB Consultant Grp, you can concentrate on patient care and strategic initiatives, knowing that your customer service and revenue management are handled expertly and cost-effectively. We would welcome the opportunity to discuss how our solutions can benefit your organization.

Please contact us at (929) 506-7400 or inquiry@ksbconsultantgrp.com