Training & Ongoing Support
Built Around Your Team
You’ve built a DME business that puts patients first; now let’s give your staff the skills and
confidence to match that commitment day after day.
What we offer
- Customer Service Excellence: Role-play scripts, empathy techniques and call-flow logic that turn every interaction into an opportunity to reassure patients and strengthen referrals.
- Revenue-Cycle Mastery: Hands-on lessons in claims entry, modifier use, secondary billing, and denial prevention—taught with real-world examples from every major payer.
- Round-the-Clock Knowledge: Hub Ask us anything—coverage criteria, LCD/LPA nuances, documentation shortcuts. Our specialists answer within one business day, often within an hour.
- Continuous Improvement: Quarterly micro-audits, refresher workshops, and KPI dashboards that keep skills sharp and revenue flowing.
Packages begin at just $500 per month*—because sometimes you don’t need to outsource the
whole department; you just need reliable backup.
How it works
- Discovery Call (no charge). We listen to your pain points, workflow, and goals.
- Customized Training Plan. You choose the modules: a one-hour claims-modifier deep
dive, a full-day customer-service boot camp, or something in between.
- Live & On-Demand Learning. Sessions delivered via Zoom or on-site, recorded for
future reference, with quizzes that certify comprehension.
- Ongoing Support. Unlimited Q&A, policy alerts, and tweak-as-you-go coaching that
evolves with payer rules.
Whether you’re wrestling with a tricky HCPCS modifier, deciphering insurance jargon, or just
need an expert second opinion before hitting “submit,” we’re here to shoulder that
load—humbly, promptly, and with decades of practical insight at the ready.
Ready to empower your team? Email inquiry@ksbconsultantgrp.com or call (929) 506-7400
to schedule your complimentary discovery chat.
